Process Discovery
Uncover optimisation opportunities and build an operational backbone that drives efficiency and innovation.
Building Your Operational Backbone
An operational backbone is the foundation of efficient, scalable business operations. Our 3-step discovery approach helps you build this backbone by identifying, improving, and continuously optimising your critical business processes.
Streamline processes to reduce waste, eliminate bottlenecks, and optimise resource utilization.
Base process improvements on actual data rather than assumptions or perceptions.
Identify and eliminate inefficiencies that drive up costs across your organisation.
Improve end-to-end processes that directly impact customer satisfaction and loyalty.
Create the operational backbone needed to support broader digital initiatives.
Build processes that can adapt quickly to changing market conditions and requirements.
3-Step Discovery Methodology
Our proven approach helps you achieve the goal of an operational backbone through a structured, data-driven process.
Identify high-value, low-complexity process automations
Use process mining to identify as-is processes and enable redesign
Continuously monitor processes to identify optimisation opportunities
Our Discovery Toolkit
We leverage advanced tools and techniques to uncover insights and drive process improvements
Analyze system logs to discover actual process flows and identify inefficiencies
Visualize end-to-end processes to identify value-adding and non-value-adding activities
Create standardized process models using BPMN to document and communicate processes
Measure and analyze process performance to identify improvement opportunities
Novuna Financial Services
We helped Novuna Financial Services optimise their operational processes through our comprehensive discovery approach, identifying key automation opportunities and establishing a robust operational backbone.
Results
- 30% reduction in manual processing time
- 45% improvement in process visibility
- Identified 12 high-value automation opportunities
- Established continuous improvement framework
Our Discovery Process
A structured approach to uncovering insights and driving improvements
We begin with a comprehensive assessment of your current processes, systems, and pain points through stakeholder interviews and workshops.
We collect and analyse process data using advanced tools like process mining to understand how your processes actually function.
Based on our analysis, we identify and prioritise improvement opportunities, focusing on high-value, low-complexity quick wins.
We design process improvements and automation solutions tailored to your specific needs and constraints.
We create a detailed roadmap for implementing improvements, including resource requirements, timelines, and change management considerations.
We establish monitoring mechanisms and review cycles to ensure ongoing optimisation and adaptation to changing business needs.
Ready to discover your operational backbone?
Let's uncover the process improvements that will drive efficiency and innovation in your organisation.
Our initial discovery workshop will help you identify quick wins and long-term improvement opportunities.